Refund policy
At DownToDate, each item is made to order specifically for you. Because of this, we are unable to accept returns or exchanges for reasons such as incorrect sizing, change of mind, or buyer’s remorse.
No Returns or Exchanges
All sales are final.
We do not accept returns or exchanges for:
- Incorrect size selection
- Change of mind
- Ordering the wrong item
- Preference or fit issues
We strongly recommend reviewing sizing charts and product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
If your item arrives:
- damaged
- defective
- misprinted
- or not what you ordered
we will make it right.
To request a replacement, please contact us within 7 days of delivery at:
admin@downtodate.org
Include:
- your order number
- clear photos of the item and issue
- a brief description of the problem
If the issue is confirmed, we will send a replacement at no additional cost.
Order Issues & Production Errors
Because our products are fulfilled through our printing partner (Printful), replacements are only issued for verified production errors.
We do not offer refunds or replacements for issues that are not caused by a manufacturing defect.
Cancellations
Orders are processed quickly, so we cannot guarantee cancellations once an order has been placed.
If you need to request a cancellation, please contact us as soon as possible and we will do our best to accommodate; but this is not guaranteed.
Contact Us
For any questions regarding your order, please reach out:
admin@downtodate.org
Final Note
We stand behind the quality of our products and want you to have a great experience. If there’s ever an issue with your order due to a production error, we’ll take care of it.
